Emergency communications services for the City of Gahanna are the responsibility of the Division of Police. The Communications Center is the Primary Public Safety Answering Point (PSAP) for all 9-1-1 calls generated within the city and also serves as a transfer point for Fire and Emergency Medical Services (EMS).
Working in collaboration with the Metropolitan Emergency Communications Center (MECC) and the Whitehall Police Department, the Communications Center has advanced emergency call-handling capability and is at the forefront of Next Generation 9-1-1 technology.
In addition to 9-1-1, the Communications Center is the initial contact point for police services within the city. The Center also initiates the response of other City departments after normal business hours and on weekends/holidays. Utilizing advanced, statewide voice and data communications technology, dispatchers coordinate the deployment of police units to emergency and non-emergency calls for service as well as aid to other agencies in Central Ohio.
Gahanna Division of Police
Tips for Dialing 9-1-1
IF YOU NEED LAW ENFORCEMENT, FIRE OR EMS IN GAHANNA, DIAL 9-1-1:
Remain calm and above all know your location. The wide use of cellular phones can make the coordination of first responders difficult. The initial call-taker receiving a cellular 9-1-1 call may need to transfer a call to the proper agency – DO NOT HANG UP!
IF YOU DO CALL 9-1-1, EVEN BY MISTAKE, DO NOT HANG UP THE PHONE:
9-1-1 call-takers are trained to get the most important information as quickly as possible to get help on the way to an emergency situation. In an emergency situation, allow the call-taker to ask you all the questions they need in order to get help there in the timeliest manner before you hang up or leave the phone. If you happen to call by accident, stay on the line until you can advise the call-taker that the call was placed by accident and that no emergency exists. This saves time and prevents the need for the call-taker to return to call to determine what may be occurring and from police units to respond to an unknown situation.
WHEN CALLING 9-1-1 DO YOUR BEST TO STAY CALM AND ANSWER ALL QUESTIONS:
Staying calm can be one of the most difficult, yet most important, things you do when calling 9-1-1. It is very important that you stay as calm as possible and answer all the questions the 9-1-1 call-taker asks. The questions 9-1-1 call-takers ask, no matter how relevant they seem, are important in helping get the first responders to you as fast as possible.
HELP THE 9-1-1 CALL-TAKER HELP YOU:
Listen and answer the questions asked. By doing so, it helps the call-taker understand your situation and will assist you with your emergency until the appropriate police, fire or medical units arrive.
- KNOW THE LOCATION OF THE EMERGENCY:
The wireless 9-1-1 caller must be aware that the 9-1-1 center that answers the call may not be the 9-1-1 center that services the area that the wireless caller is calling from. Look for landmarks, cross street signs and buildings. Know the name of the city or county you are in. Knowing the location is vital to getting the appropriate police, fire or EMS units to respond. Providing an accurate address is critically important especially when making a wireless 9-1-1 call.
TEACH YOUR CHILDREN HOW TO CALL 9-1-1:
Be sure they know what 9-1-1 is, how to dial from your home and cell phone, and to trust the 9-1-1 call-taker. Make sure your child is physically able to reach at least one phone in your home. When calling 9-1-1 your child needs to know their name, names of parents or guardians, telephone number, and most importantly their address. Tell them to answer all the call-taker’s questions and to stay on the phone until instructed to hang up.
PRANK CALLS, CALLS THAT ARE NON-EMERGENCY IN NATURE OR THAT ARE REPEATEDLY INADVERTENT OR DIALED BY MISTAKE TO 9-1-1 TAKE CRITICAL RESOURCES AWAY FROM REAL EMERGENCIES, WASTE TIME AND ARE ILLEGAL:
Be sure all members of your household are aware that prank or harassing calls to 9-1-1 will be dealt with by local law enforcement agencies. Business owners who operate Centrex or other centralized telephone systems that require a prefix (often 9) to be dialed before placing an outgoing call will be held responsible for repeat, inadvertent calls to 9-1-1. Fines will be charged to the business owner for these inadvertent calls.
POST YOUR ADDRESS CLEARLY AND PROMINENTLY AT YOUR ENTRANCE AND ON YOUR HOME:
Posting your 9-1-1 address at the driveway entrance and on your home will alleviate any confusion as to whether emergency responders have the correct location. Try using something reflective or illuminated so that it can be seen in the evening as well as during the day. DO NOT ASSUME SINCE YOUR MAILBOX IS MARKED YOU HAVE POSTED YOUR ADDRESS. Mailboxes are not always at the entrance of a driveway and usually are not marked clearly on both sides. Missing or obstructed street signs in your neighborhood should be reported to the police.
KNOW THE PHONES YOU OWN:
Educate everyone about the phone system in your home as well as your cell phone. Children may need to use the devices in an emergency and will need to know how to operate them.
IF YOU HAVE A V-O-I-P BASED TELEPHONE:
Voice over Internet Phone (VOIP) telephone systems, such as Vonage, place unique challenges upon 9-1-1 call centers. Please visit http://www.911voip.org and review the FAQ and 9-1-1 Tips tab for information on how 9-1-1 works with VOIP technology.