Frequently Asked Questions

Browse questions by department

  • City Council
    • What is the Council’s role in City government?
      • The City of Gahanna operates under a mayor-council form of government. The mayor-council form of government separates executive and legislative branches as equal branches of municipal government. The City Council is the legislative branch and sets the overall policy direction for Gahanna. This is accomplished by adopting ordinances that become City laws, adopting the annual budget which determines what services are to be provided and providing oversight of the executive branch. Council Members exercise their legislative powers when acting as a member of the City Council in Council meetings. The executive (or administrative) branch is comprised of the Mayor and the following departments: Development, Emergency Management, Finance, Human Resources, Information Technology, Parks and Recreation, Police and Public Service.
        Subject:
        Please enter your detailed question or message:
    • Who is elected in Gahanna’s government?
      • The Mayor, seven Council Members, and the City Attorney are elected. The Mayor is a full-time position, the City Attorney and Council Members are part-time elected officials. All elected officials in Gahanna serve nonpartisan posts.
        Subject:
        Please enter your detailed question or message:
    • How Long is the Term of Office for Elected Officials?
      • The four Ward Council members are elected to two-year terms from individual geographic districts. These districts are reviewed approximately every 10 years and changes are made so that each district has approximately the same number of residents. The three At-Large Council members are elected to four-year terms from the entire City.

        The Mayor and City Attorney also serve four year terms, and that election also runs citywide. All municipal elections in Ohio are held during odd-numbered years. In 2009, the four ward Council seats were up for election. In 2011 all elected positions in the City are up.
        Subject:
        Please enter your detailed question or message:
    • How can I get a message to my Council Member?
      • You can send an e-mail message from the link provided above, or write your Council members at Council Office, 200 S. Hamilton Road, Gahanna, OH 43230. You may call the Council Office at 342-4090, or fax comments to 342-4190.
        Subject:
        Please enter your detailed question or message:
    • Who are the Council President and Vice President?
      • The Council President for 2015 is Tom Kneeland. The Vice President is Stephen Renner . Members serve as President and Vice President for a one year term based on the calendar year. The Council Members elect a new President and Vice President on January 2 each year.
        Subject:
        Please enter your detailed question or message:
    • When does Council meet?
      • The Council meets on the 1st and 3rd Mondays of each month in a regular meeting. If a Monday is an observed holiday for the City, Council meetings are then held on Tuesday. The regular meeting starts at 7:00 p.m. Council meetings are conducted by the President.

        The Council meets in informal Committee meetings at 7:00 p.m. on the 2nd and 4th Mondays of each month (Tuesday if there is a holiday). These meetings allow Council Members to receive information and discuss pending issues. No formal action can be taken at a committee meeting.

        For actual meeting dates, please click here to see the Council’s agendas or call the Council office at 342-4090.

        All meetings are open to the public, except for any executive sessions, which are governed by specific rules of Council and Ohio Revised Code. Executive Sessions may only be held for specific reasons including personnel issues, land acquisition, to confer with the City Attorney on pending litigation, conduct or review bargaining sessions or negotiations with public employees, matters required to be kept confidential by federal law, and specialized details of security arrangements.
        Subject:
        Please enter your detailed question or message:
    • What is the difference between a Council meeting and a Committee meeting?
      • Council Members exercise their legislative powers in Council meetings by voting on ordinances, resolutions or motions and conducting public hearings. Committee meetings are designed to provide information to the Council Members on issues that may be presented at a future Council meeting; these meetings can be considered as “briefing” sessions. Council members may not enact legislation during Committee meetings.
        Subject:
        Please enter your detailed question or message:
    • How can I find out what items are on the Council agenda?
      • In accordance with Ohio’s Open Meetings Law, all Regular Council and Committee Meetings are posted in advance of the meeting. Agendas are usually posted to the web site on the Friday prior to a Monday or Tuesday meeting. Agendas are also available in the Council Office on the Friday afternoon prior to a meeting. Click here to view Council agendas or call the Council office at 342-4090 for more information.
        Subject:
        Please enter your detailed question or message:
    • What about meeting minutes?
      • All Regular Council and Committee meeting minutes are posted on the web site. The minutes of a regular meeting take about 2 weeks to be completed and posted. Committee meeting minutes usually are posted the Friday following the meeting. Please use the Legislative Calendar to view Council minutes or call the Council office at 342-4090 for more information.
        Subject:
        Please enter your detailed question or message:
    • What is my Council district?
      • Your Council district is determined by where you reside in Gahanna. General neighborhood boundaries are outlined on the Ward Map or more details can be obtained by calling the Council Office at 342-4090. You may also obtain information as to your ward district through the Franklin County Board of Elections.
        Subject:
        Please enter your detailed question or message:
    • Can I address the Council Members during a Council meeting?
      • Yes. Audience members may make comments to the Council and Mayor during the "Hearing of Visitors" portion of the agenda or during Public Hearings by filling out a speaker slip provided by Council staff at the Council meetings. Audience members will be called by name to the lectern when it is their turn to speak. Comments are limited to three minutes. There is no comment period at Committee meetings, although the public is welcome to attend.
        Subject:
        Please enter your detailed question or message:
  • City Wide
    • When is Trick-or-Treat in Gahanna?
      • Trick-or-Treat in central Ohio is determined by the Mid-Ohio Regional Planning Commission (MORPC). In 2009, MORPC passed Resolution 11-09 which recommends that when October 31 falls on the weekend nights of Friday, Saturday or Sunday, Trick-or-Treat will be held on the Thursday prior to October 31. If October 31 falls on a Monday, Tuesday, Wednesday or Thursday, it will be held on October 31. The time for the event is 6 p.m. to 8 p.m.

        Following is the Trick-or-Treat schedule through 2019

        2015 - Thursday, October 29, 6-8 p.m.
        2016 - Monday, October 31, 6-8 p.m.
        2017 - Tuesday, October 31, 6-8 p.m.
        2018 - Wednesday, October 31, 6-8 p.m.
        2019 - Thursday, October 31, 6-8 p.m.


        Subject:
        Please enter your detailed question or message:
    • What is the number to the Gahanna Post Office?
      • The phone number for the Post Office, located at 246 Lincoln Circle, is 614-471-9174.
        Subject:
        Please enter your detailed question or message:
    • What is the number to the Gahanna Library?
      • The phone number for the Gahanna branch of the Columbus Metropolitan Library, located at 310 Granville Street, is 614-645-2275.
        Subject:
        Please enter your detailed question or message:
    • What is the number to the Gahanna BMV?
      • The phone number for the Ohio Bureau of Motor Vehicles /License Agency, located at 415 Agler Road, is 614-476-0398.
        Subject:
        Please enter your detailed question or message:
    • What is the number to the Ohio Herb Education Center?
      • The phone number for the Ohio Herb Education Center is 614-342-4380.
        Subject:
        Please enter your detailed question or message:
    • How do I apply for unemployment?
      • Contact the Ohio Department of Jobs & Family Services for benefit information and filing applications at 1-877-644-6562 or apply online at www.unemployment.ohio.gov.
        Subject:
        Please enter your detailed question or message:
    • Where is the Social Security office?
      • The closest Social Security office is located at 220 S. Hamilton Road in Whitehall (not Gahanna). The building is just south of Broad Street on the east side of the street.
        Subject:
        Please enter your detailed question or message:
    • What do I do if I smell a gas odor and how do I report it?
      • Use the following techniques to identify a gas leak:

        Look: for dirt being blown or thrown in the air, water bubbling, fire coming from the ground or appearing to burn above the ground, dead/dying vegetation near the pipeline right-of-way or a dry or frozen spot near a pipeline
        Listen: for hissing, blowing or a roaring sound
        Smell: for rotten eggs or a petroleum odor

        If you suspect a gas leak inside a building, get outside immediately and move a safe distance away (do not remain inside and attempt to ventilate the building by opening the windows or doors).  If you suspect a gas leak outside, turn off and abandon any motorized equipment and move a safe distance away immediately.  Call 9-1-1 immediately once you have reached a safe distance.  Remain at a safe distance and warn others to stay away from the building or area until emergency responders and/or Columbia Gas of Ohio service crews arrive.  Do not use an open flame or anything that could spark ignition (ie: cell phones, flashlights, garage doors, motor vehicles, power tools, electrical equipment, etc).  Do not attempt to operate any pipeline valves.

        In an event of a pipeline emergency, emergency responders and Columbia Gas of Ohio service crews will evacuate and isolate the area, notify appropriate public safety officials, locate the site of the emergency, stop or reduce gas flow to the affected area, repair the equipment, restore service to customers and investigate the cause of the incident.  Emergency responders and/or Columbia Gas of Ohio service crews will notify you when it’s safe to return.

        For more information on natural gas pipeline safety, visit the Columbia Gas of Ohio website at www.columbiagasohio.com/stay-safe/pipeline-safety or call their customer service at 1-800-344-4077.
         
        Subject:
        Please enter your detailed question or message:
    • How do I report that my power is out? How can I find out when it will come back on?
      • All power outages should be reported directly to AEP at 1-800-277-2177.  The AEP operator should be able to tell you when to expect power restoration.  You may also report outages on the AEP Ohio website at www.aepohio.com/outages as well as check on the status of an outage or click on the outage map to view the numbers and locations of any power outages in central Ohio.
        Subject:
        Please enter your detailed question or message:
  • Courts
  • Development, Building and Zoning
    • Does the City provide a list of concrete contractors?
      • Yes.  Please contact the Development Department, Building Division at 614-342-4010.
        Subject:
        Please enter your detailed question or message:
    • My neighbors haven’t shoveled their sidewalks, where should I report this?
      • Clearing sidewalks and driveway approaches are the responsibility of the homeowner.  City Code states “No owner or occupant of abutting lands shall fail to keep sidewalks, curbs or gutters in repair and free from snow, ice or any nuisance." (ORC 723.011)  Please report all code violations to the City’s Code Enforcement Officer at 614-342-4028.
        Subject:
        Please enter your detailed question or message:
  • Health
    • I found a dead bird. Where do I report this?
      • Please report dead birds to the Franklin County Board of Health at 614-462-3160.
        Subject:
        Please enter your detailed question or message:
    • How do I report mosquito problems or find out about mosquito spraying in my neighborhood?
      • The City of Gahanna has contracted with the Franklin County Public Health (FCPH) for mosquito control.  FCPH uses an Integrated Pest Management approach with a public health focus to reduce and control disease carrying mosquitoes.  Various tools and techniques are utilized throughout the mosquito season to help control the population.  These include: larviciding areas of stagnant water to prevent mosquitoes from hatching, surveillance of adult populations by the use of traps, testing of mosquitoes for the presence of disease, adulticiding (spraying) to reduce adult populations and implementing a variety of educational materials and awareness approaches.

        Reporting
        Call the FCPH Mosquito Bite Line at 614-525-BITE (2483) to submit a request for service or to report mosquito problems or concerns.  The Bite Line is a voicemail system so please leave a detailed message.  All submissions will be processed in the order received.  FCPH will make an attempt to respond to reported mosquito problems or concerns within one business day.  This may include a site visit to the location reported and/or telephone call to try and obtain further information.

        Testing and Spraying
        During mosquito season, FCPH will set traps out every Monday night throughout central Ohio and test the mosquitoes on Tuesday for mosquito-borne diseases, such as the West Nile Virus.  The criteria for spaying is based on an increase of mosquitoes trapped and/or if mosquitoes test positive for West Nile Virus.  Click here to view the weekly trap data.  If there is a need to treat a specific area in Gahanna, pre-spray maps will be featured on the City of Gahanna's website prior to treatment. Click here to view local spray maps.

        Additional Information
        Visit Franklin County Public Health's Mosquito Management Program homepage at www.myfcph.org/mosq.php for more detailed information regarding the general biology of mosquitoes, eliminating mosquitoes from your home, repellent information, management plan, spraying details and more.  Forms are also available online to report problems or concerns (request for service) and do not spray requests.
        Subject:
        Please enter your detailed question or message:
    • Does the City of Gahanna have a health department?
      • The City of Gahanna contracts all health-related services through the Franklin County Board of Health. Please call 614-462-3160 for more information.
        Subject:
        Please enter your detailed question or message:
  • Income Tax
  • Legal
  • Parks & Recreation
    • Where can I find information about local recreational youth leagues?
      • Please visit the Parks & Recreation page and click on Community Links or click here. This will relocate you to a page with local youth sports leagues. Please call 614-342-4250 or email us if you need additional information.
        Subject:
        Please enter your detailed question or message:
    • How do I register for a Parks & Recreation program?
      • There are several ways to register for a Parks & Recreation program.

        1. Register online through Webtrac here.

        2. Register in person at the Parks & Recreation office at Gahanna City Hall, 200 S. Hamilton Road.

        3. Register via phone by calling 614-342-4250 and speaking to a front desk staff member.

        Register for Active Senior programming in person at the Gahanna Senior Center.
        Subject:
        Please enter your detailed question or message:
    • Whose responsibility is it to maintain street trees?
      • Per Gahanna’s Codified Ordinance 913, it is the homeowner’s responsibility to maintain and prune street trees.  For concerns regarding the health of a street tree or to request removal of a street tree, contact the Parks and Recreation Department at 614-342-4250.  If a street tree is pushing up a section of sidewalk, contact the City's forester to examine the tree prior to any concrete leveling or repair work to ensure that the street tree will withstand cutting of the roots.
        Subject:
        Please enter your detailed question or message:
    • When is the 4th of July Parade and how can I participate?
      • For information about the Gahanna Lions Club Fourth of July Parade, please click here.
        Subject:
        Please enter your detailed question or message:
    • Who do I contact if a park trail needs maintenance?
  • Police
  • Public Records
    • How do I know who has the records I need? Who do I ask?
      • Call the City Council office at 342-4090. The City Records Administrator will take your request and facilitate preparing the records with the custodial office.

        Subject:
        Please enter your detailed question or message:
    • Do I have to give you my name, address, or phone number?
      • No. However, you can choose to give us that information if you want us to call and let you know the records are ready, or want them delivered to you.

        Subject:
        Please enter your detailed question or message:
    • Do I have to fill out a form?
      • No. To be sure we understand your request, we might ask questions and make notes, or you can choose to put your request in writing.

        Subject:
        Please enter your detailed question or message:
    • Am I allowed to have everything in your files?
      • No. The law exempts some information. If we can’t give you something, we will tell you the part of the law that exempts it.

        Subject:
        Please enter your detailed question or message:
    • How far back can I see records?
      • We have retention periods for records based on their content. We can tell you how far back we have the records you want, and you can see our approved retention schedules.

        Subject:
        Please enter your detailed question or message:
    • How soon will the records be ready for me to look at or have copies of?
      • Our goal is good customer service and we comply with the law that requires us to prepare records promptly. The time you wait will depend on how many records you want and where they are stored.

        Subject:
        Please enter your detailed question or message:
    • Is there a limit to how often I can request records?
      • No.
        Subject:
        Please enter your detailed question or message:
    • Is there a limit to how many records I can ask for?
      • No. However, if you need a large number of records
        1) We will probably ask some questions to help narrow your request to what is actually related to your subject matter.
        2) We will estimate or calculate the cost and let you know in advance in case you want to ask for fewer records. If the cost is expected to be more than $25, we might ask you to pay a $10 deposit in advance.

        Subject:
        Please enter your detailed question or message:
    • How much do records copies cost?
      • Letter-sized, black and white photocopies are 5¢ a page. Color copies, larger copies, and non-paper copies have different costs. We have an approved fee schedule based on what it actually costs in materials to make a copy. We can tell you the cost of the kind of copy you want, and you can see the entire fee schedule.

        Subject:
        Please enter your detailed question or message:
    • What kinds of non-paper copies can I ask for?
      • You can have the copies in any format we store them in and can copy them in based on our normal business procedures.

        Subject:
        Please enter your detailed question or message:
    • Can I take records to a commercial copying store or my home computer to make my own copies?
      •  No. Original records stay in the public office to be available to all citizens and the public employees. You may bring a camera to photograph paper documents in our office. Otherwise, we need to make the copies for you.

        Subject:
        Please enter your detailed question or message:
    • What if I only need some of the information in a document or file?
      • The City of Gahanna strives to assist citizens in every possible way. However, requests for information are not considered “public records requests” so we are not under the same legal obligations as we are for preparing records for you to look at or get copies of. We are not required to create customized records, tailored to your request. It is your responsibility to do your own research or summarizing.

        Subject:
        Please enter your detailed question or message:
    • Are e-mails public records?
      • E-mail messages are judged by the same criteria as records on paper or in any other format. If the content meets the law’s definition of a public record, meaning that it documents the business activity of a public office, the message is a public record. Because an e-mail inbox is not a storage system, public record messages are printed and filed with paper records of that subject.

        Subject:
        Please enter your detailed question or message:
    • Can I ask for a list of e-mail messages you printed then deleted?
      • Our computer system does not generate such a list and we don’t create one manually.
        Subject:
        Please enter your detailed question or message:
  • Public Service: Engineering Division
    • Why are there paint marking and/or colored flags in my yard?
      • OUPS (Ohio Utilities Protection Service) markings are placed by various underground utilities to mark their lines when a request to dig or build is submitted.  If you need to have your lines marked before digging in your yard, call 8-1-1 or 1-800-362-2764.
        Subject:
        Please enter your detailed question or message:
    • When will my street be paved?
      • The annual street maintenance program is determined by the City Engineer based on the street ratings and the annual allocated budget.  Rating the condition of all City-maintained streets is completed annually.  The following criteria determine a street’s rating: extent of cracking, concrete condition, crack seal condition and pavement defects.  To find your street rating and learn more about the street maintenance program, visit the Streets webpage.
        Subject:
        Please enter your detailed question or message:
    • How do you drive a roundabout?
      • For information regarding roundabouts visit the Mid-Ohio Regional Planning Commission (MORPC) website.  To watch a YouTube video illustrating how to drive a roundabout, click here.  To read and print the Franklin County Engineer's Roundabout User Guide, click here.
        Subject:
        Please enter your detailed question or message:
    • Why do we have traffic cameras at intersections?
      • Video detection cameras are set up to relay information for the traffic lights to change and to monitor traffic.  They are not used for ticketing or traffic enforcement.
        Subject:
        Please enter your detailed question or message:
    • Does Gahanna have red light cameras?
      • No.
        Subject:
        Please enter your detailed question or message:
    • Do I need a permit to replace my driveway, driveway approach, sidewalk or curb?
      • No permits are required for the replacement of the driveway.  For the replacement of the driveway approach, a driveway approach permit is required from Development Department, Building Division (fee charged) and a right-of-way permit is required from the Department of Public Service, Engineering Division (no cost).  For the replacement of the sidewalk or curb, only a right-of-way permit is required from the Department of Public Service, Engineering Division (no cost).
        Subject:
        Please enter your detailed question or message:
    • Where is the easement in my yard?
      • Easements are for streets and utilities that provide benefit to the property.  Easements should be noted on the homeowner’s property deed.  If assistance is needed, contact the Department of Public Service, Engineering Division at 614-342-4050.
        Subject:
        Please enter your detailed question or message:
    • How do I obtain or change an address?
      • The City Engineer assigns and certifies all addresses within city limits.  All requests should be submitted in writing to the City Engineer.
        Subject:
        Please enter your detailed question or message:
    • Does Gahanna have standard construction drawings?
      • Gahanna uses the following construction drawings: Ten-State for sanitary and water standards, Mid-Ohio Regional Planning Commission (MORPC) for stormwater standards, its own for street lighting standards and the City of Columbus for everything else.
        Subject:
        Please enter your detailed question or message:
  • Public Service: Sanitary Sewer Division
    • What do I do if I suspect a sewer backup (ie: smell a sewer odor or have slow flushing toilets)?
      • The City is responsible for maintaining the sewer mains.  The property owner is responsible for maintaining their sewer laterals, which run from the house or business to the sewer main.  If you think you smell sewer gas or suspect a backup, contact the Sanitary Sewer Division at 614-342-4440, Monday through Friday 8:00am to 5:00pm.  After 5:00pm and on weekends and holidays, call 614-342-4240.  The City will check and (if necessary) clear the main.  If it is the lateral that is clogged, it is the property owner's responsibility to have their lateral cleared.

        Do not cover, bury or block any sewer pit lid.  This makes it very hard to clear backups or run any kind of maintenance.  Please make sure we have access to the sewer pits.  We will knock before we enter property, but if a fence or other obstructions hamper our investigation, it may cause your basement to backup since time is critical in clearing and cleaning sewer pits.
        Subject:
        Please enter your detailed question or message:
    • Who is responsible for sanitary sewer lids?
      • The City is responsible for all sewer basins and lids. If any lid is broken or if you notice any problems with the sewer pits, contact the Sanitary Sewer Division at 614-342-4440, Monday thru Friday, 8:00am - 5:00pm. After 5:00pm and on weekends and holidays, call 614-342-4240.
        Subject:
        Please enter your detailed question or message:
    • What is a deduct meter/sewer adjusting meter (SAM)?
      • A deduct meter/sewer adjustment meter (SAM) is a water meter that is attached to the homeowner’s water line that registers outdoor water use (ie: irrigation system).  After a SAM has been installed and inspected, there will be no sanitary sewer charges for any water that passes through the meter since water for outdoor use does not enter the City’s sanitary sewer system.  A SAM can be purchased through the Utility Billing Division.  For more information call the Sanitary Sewer Division at 614-342-4440.
        Subject:
        Please enter your detailed question or message:
  • Public Service: Streets Division
    • What order are streets plowed during snow events?
      • The City’s snow removal policy places every street into one of four categories based on the street’s usage, access and safety.  The category determines the priority of when and how streets are treated and cleared.  The four categories include: arterial (main streets), collector (streets that lead to arterials), residential (neighborhood streets) and courts.  In a plowing event, arterial streets are plowed first.  After all the arterial streets are cleared, plows will then work on the collector streets.  Following collector streets are residential slopes and residential streets and then courts.
        Subject:
        Please enter your detailed question or message:
    • The snow plow damaged my mailbox. How do I get it repaired?
      • Please ensure that your mailbox follows the U.S. Postal Service (USPS) standards.  The front mailbox and door should be 6 inches behind the back edge of curb and 38-42 inches above the ground.  If these guidelines are followed it will ensure that the City plows will not physically hit the mailbox.  If your mailbox is damaged by a plow or by the force of snow coming off the plow, please contact the Service Department at 614-342-4005.
        Subject:
        Please enter your detailed question or message:
    • Is street parking allowed during a snow event?
      • Vehicles parked on the street during snow and ice events make it difficult for the snow plows to properly clear the streets and present a legitimate hazard.  If possible, refrain from parking on the street during snow and ice events.  This will enable the snow removal process to be completed efficiently.  It will also prevent vehicles from being ‘plowed in’.  If a vehicle is plowed in, it is the responsibility of the vehicle owner to dig it out.
        Subject:
        Please enter your detailed question or message:
    • Who do I call to remove snow from my driveway approach?
      • The City does not come back to open private driveway approaches after the snow plows have passed.  You will need to call a private snow removal company.  Many local landscape companies provide this service.
        Subject:
        Please enter your detailed question or message:
    • I can't shovel my driveway due to health concerns. How do I get help?
      • You will need to call a private snow removal company.  Many local landscape companies provide this service.
        Subject:
        Please enter your detailed question or message:
    • Whose responsibility is it to repair sidewalks, curbs and gutters?
      • Per Ohio’s Revised Code (ORC) 723.011 and Gahanna’s Codified Ordinance 521.06 (a), sidewalks, curbs and gutters are the homeowner’s responsibility to maintain and repair.  The only time the City repairs curbs or gutters is when an entire street is replaced or if damage has occurred in or around a storm drain.
        Subject:
        Please enter your detailed question or message:
    • How do I get a regulatory street sign (ie: no parking, etc) installed on my street?
      • All regulatory street signage (ie: no parking, etc) is determined by the Chief of Police.  Please contact the Police Department at 614-342-4240 with any regulatory street sign requests.
        Subject:
        Please enter your detailed question or message:
    • Where do I report a dead animal in the City's right-of-way?
      • To report a dead animal located in the City’s right-of-way, contact the Department of Public Service at 614-342-4005.
        Subject:
        Please enter your detailed question or message:
    • Where do I report potholes?
      • Potholes may be reported to the Department of Public Service at 614-342-4005.
        Subject:
        Please enter your detailed question or message:
    • Where do I report a streetlight problem?
      • Malfunctioning streetlights may be reported to the Department of Public Service at 614-342-4005.  The City's contracted electrician typically works on Thursdays.  Streetlights requiring routine maintenance (outages, cycling, etc) that are reported prior to Thursday will be put on the current week's work log.  If a series of lights are out and the electrician determines it is due to an underground issue, it may take up to several weeks to restore.
         
        Subject:
        Please enter your detailed question or message:
  • Public Service: Utility Billing Division (Refuse/Recycling, Utility Rates, etc)
    • When is trash, recycling and yard waste picked up?
      • Yard waste is picked up on Monday.  Refuse, recycling and bulk items are picked up on Tuesday.  To view the current collection schedule for the year (including holiday pickups), visit the Refuse, Recycling and Yard Waste webpage.
        Subject:
        Please enter your detailed question or message:
    • Who do I call if my collection is missed by the waste hauler?
      • If your collection is missed, report it to the Department of Public Service, Utility Billing Division at 614-342-4440 by 5pm the next day.  Items reported after that time must be held until the following week.
        Subject:
        Please enter your detailed question or message:
    • Where do I get new or replacement recycling bins?
      • New recycle bins can be obtained from the Department of Public Service, Utility Billing Division located inside City Hall at 200 S Hamilton Rd.  Business hours are Monday through Friday from 8:00am to 5:00pm.  It is not necessary to bring in your old bins.  Old bins should be marked “trash” and placed at the curb.  The hauler will then pick them up.
        Subject:
        Please enter your detailed question or message:
    • Do I have to separate my recycling?
      • Items to be recycled can be mixed together in the same bin(s) but should not be placed in plastic bags as they may be mistaken for trash.
        Subject:
        Please enter your detailed question or message:
    • Where can I take my recycling if I live in an apartment?
      • To find the recycling drop location closest to you please visit the Solid Waste Authority of Central Ohio’s webpage at www.swaco.org.
        Subject:
        Please enter your detailed question or message:
    • How early can I put out my refuse, recycling or yard waste?
      • The waste hauler may begin service as early as 7am.  Place all containers at the curb or designated location by 6am the day of collection but no earlier than 5pm the day before.
        Subject:
        Please enter your detailed question or message:
    • What are the collection guidelines for refuse, recycling and yard waste?
      • Please follow the guidelines listed on the Refuse, Recycling and Yard Waste webpage to ensure proper collection.  If materials are not properly prepared, the waste hauler will leave a tag with an explanation.  The first instance serves as a friendly reminder.  The waste hauler may refuse collection upon subsequent instances.
        Subject:
        Please enter your detailed question or message:
    • Is there anywhere in Gahanna that I can take yard waste that does not fit the collection guidelines?
      • Residents may drop off yard waste at the Service Complex located at 152 Oklahoma Ave in the dumpster marked “YARD WASTE”.  Drop offs can be made Monday through Friday from 8:00am until 3:00pm.
        Subject:
        Please enter your detailed question or message:
    • Does the City still pick up leaves? If not, how can I dispose of them?
      • The City no longer offers curbside pick-up of leaves.  However, the waste hauler will continue to pick up yard waste on Mondays, including leaves, as scheduled as long as they are placed in the proper yard waste bags and set at the curb prior to 6:00am on collection day.  Residents may also drop off leaves at the Service Complex located at 152 Oklahoma Ave in the dumpster marked “YARD WASTE”.  Drop offs can be made Monday through Friday from 8:00am until 3:00pm.
        Subject:
        Please enter your detailed question or message:
    • How do I dispose of hazardous household waste (HHW)?
      • Hazardous, corrosive, toxic or ignitable wastes (including medical and hospital wastes, liquids, and sludge) cannot be accepted by landfills due to Federal and EPA regulations and are excluded from collection.  Solid Waste Authority of Central Ohio (SWACO) provides free household hazardous waste (HHW) disposal services for Franklin County residents.  The drop-off location is located at 645 East 8th Ave, Columbus, OH 43201 (at the corner of East 8th Ave and Essex Ave just south of the fairgrounds).  The following are examples of items accepted: oil based paint, motor oil, spray paint, propane tanks/cylinders, household cleaners, fluorescent light bulbs, lawn chemicals, antifreeze and batteries.  Please note, asbestos, appliances, tires, ammunition, trash, needles, pharmaceuticals and medical waste are not accepted.  SWACO will dispose of latex and water based paint for a fee.  For a complete list of acceptable items, hours of operation and directions, visit the SWACO HHW website or call SWACO’s HHW drop-off facility at 614-294-1300.
        Subject:
        Please enter your detailed question or message:
    • What is included in my utility bills? How often am I billed?
      • Utility bills are mailed quarterly.  Each bill includes charges for water, sewer, stormwater, refuse, recycling and yard waste collection.
        Subject:
        Please enter your detailed question or message:
    • Are discounts available for seniors?
      • Residents age 60 and over who are the head of household may sign up to receive a discount on the trash portion of their bill.  Sign up by bringing your driver’s license or other official ID to the Department of Public Service, Utility Billing Division office at City Hall. For details, please contact the Department of Public Service, Utility Billing Division at 614-342-4440.
        Subject:
        Please enter your detailed question or message:
    • Are the readings on my bill actual or estimated?
      • All readings are actual except for cases of water meter outages.
        Subject:
        Please enter your detailed question or message:
    • Can payments be automatically deducted from my bank account?
      • The City offers automatic deduction from a bank account for payment of utility bills.  If you are interested in signing up for automatic deduction, please contact the Department of Public Service, Utility Billing Division at 614-342-4440 for more information.
        Subject:
        Please enter your detailed question or message:
  • Public Service: Water Division
    • What should I do if I have low water pressure?
      • Low water pressure could be caused by a variety of reasons.  It could be a water leak or a bad meter.  Before calling a plumber, call the Water Division so we can make sure it is not something for which the City is responsible.  Call 614-342-4440, Monday thru Friday, 8:00am - 5:00pm.  After 5:00pm and on weekends and holidays, call 614-342-4240.
        Subject:
        Please enter your detailed question or message:
    • Who is responsible for water leaks?
      • The City is responsible for water leaks from the curb box (located in the front of the property, near the sidewalk) to the water main and the mains themselves.  The homeowner is responsible for the water line from the curb box to the house.  If you suspect a water break, call the Water Division and we will determine whether the City or the property owner is responsible for the repairs.  Call 614-342-4440, Monday thru Friday, 8:00am - 5:00pm.  After 5:00pm and on weekends and holidays, call 614-342-4240.
        Subject:
        Please enter your detailed question or message:
    • What do I do if the water is discolored or foul tasting?
      • If the water looks or smells bad, do not drink, cook, clean or bathe with it.  Contact the Water Division and we will check it out.  Call 614-342-4440, Monday thru Friday, 8:00am - 5:00pm. After 5:00 pm and on weekends and holidays, call 614-342-4240.
        Subject:
        Please enter your detailed question or message:
    • How do I prevent pipe in my home from freezing during the winter? If one happens to freeze, can I thaw it out?
      • Depending on the diameter of the pipe it can take only a matter of hours to freeze during cold temperatures.  Take the following precautions to protect your pipes:

        • Insulate water lines in unheated areas of your home (ie: garage, attic, basement, crawl space, etc)
        • If pipes are vulnerable to freezing (such as those located on an exterior wall), let the faucet drip to keep the water moving through the pipes.  The cost of the extra water is low compared with the cost to repair a broken pipe
        • Keep cabinets or vanities open to expose pipes to warmer room temperatures
        • Detach outdoor hoses from faucets (this allows connecting pipes to drain)
        • Know where the master shutoff valve is located (typically where the water line comes into the home from the street)

        During an extended and extreme cold period, pipes may freeze despite taking the precautions listed above.  Using a low setting on a hairdryer is the safest way to thaw a frozen pipe.  Wave the warm air back and forth along the pipe rather than concentrating on a single area.  If a hairdryer is not available, wrapping the pipe with towels and pouring hot water over them is another option.  Never use a torch with an open flame to thaw a frozen pipe.  This could cause a fire or overheat a section of the pipe and cause it to leak or burst.
        Subject:
        Please enter your detailed question or message:
    • What do I do if I have a water leak in my house?
      • If you have an unknown water leak inside your house or your pipes burst due to freezing temperatures, follow the steps below:

        1. Shut off the water line into your house at the master shutoff valve.  This is typically located before your water meter (where the water line comes into the home from the street).  This will stop the water from flowing out of the leak.

        2. If the water is still flowing from the leak after turning the shutoff valve, call the Water Division at 614-342-4440.  The City will send out a utility crew to shut off your water from the curb box/street tap.

        3. Call a plumber to inspect the leak and perform repairs.  A list of plumbers can be found in your local phone book.  The City’s utility crew are not licensed plumbers and cannot perform private water line repairs.
        Subject:
        Please enter your detailed question or message:

Submit Question(s) / Message(s)

Below each answer on the left is a form. Fill out as many of these forms as you would like. When you have finished filling out your detailed question(s) and messages(s) complete and submit the form below.