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1. What order are streets plowed during snow events?

The City's snow removal policy places every street into one of four categories based on the street's usage, access and safety. The category determines the priority of when and how streets are treated and cleared. The four categories include: arterial (main streets), collector (streets that lead to arterials), residential (neighborhood streets) and courts. In a plowing event, arterial streets are plowed first. After all the arterial streets are cleared, plows will then work on the collector streets. Following collector streets are residential slopes and residential streets and then courts.

2. The snow plow damaged my mailbox. How do I get it repaired?

Please ensure that your mailbox follows the U.S. Postal Service (USPS) standards. The front mailbox and door should be 6 inches behind the back edge of the curb and 38 to 42 inches above the ground. If these guidelines are followed it will ensure that the City plows will not physically hit the mailbox. If your mailbox is damaged by a plow or by the force of snow coming off the plow, please contact the Department of Public Service and Engineering, Administrative Division at 614-342-4005.

3. Is street parking allowed during a snow event?

Vehicles parked on the street during snow and ice events make it difficult for the snow plows to properly clear the streets and present a legitimate hazard. If possible, refrain from parking on the street during snow and ice events. This will enable the snow removal process to be completed efficiently. It will also prevent vehicles from being 'plowed in'. If a vehicle is plowed in, it is the responsibility of the vehicle owner to dig it out.

4. Who do I call to remove snow from my driveway approach?

The City does not come back to open private driveway approaches after the snow plows have passed. This is the responsibility of the property owner. If you are unable to remove the snow yourself, you will need to call a private snow removal company. Many local landscape companies provide this service.

5. I can't shovel my driveway due to health concerns. How do I get help?

You will need to call a private snow removal company. Many local landscape companies provide this service.