Show All Answers

1. What is included in my utility bills? How often am I billed?

Utility bills are mailed monthly. Each bill includes charges for water, sanitary, stormwater, refuse, recycling and yard waste collection.

2. Are the readings on my bill actual or estimated?

All readings are actual except for cases of water meter outages.

3. Are discounts available for seniors?

Residents age 60 and over who are the head of household may sign up to receive a discount on the trash portion of their bill. Sign up by bringing your driver's license or other official ID to the Department of Public Service and Engineering, Utility Billing Division office at City Hall. For details, please contact the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440.

4. Can payments be automatically deducted from my bank account?

The City offers automatic deduction from a bank account for payment of utility bills. If you are interested in signing up for automatic deduction, please contact the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440 for more information.

5. Does the City offer a discount for low-income households?

The City of Gahanna is mindful of the rising costs of public utilities including water and sewer. In an effort to aid those in need, Gahanna offers discounts to eligible residents on their water and sewer charges. Actual savings will be based on usage. Please contact the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440 for more information.

6. Whose responsibility is it to repair sidewalks, curbs, and gutters?

Per Ohio's Revised Code (ORC) 723.011 and Gahanna's Codified Ordinance 521.06 (a), sidewalks, curbs and gutters are the property owner's responsibility to maintain and repair. The only time the City repairs curbs or gutters is when an entire street is replaced or if damage has occurred in or around a storm drain.

7. My neighbors haven't shoveled their sidewalks, where should I report this?

Clearing sidewalks and driveway approaches are the responsibility of the property owner. City Code states "No owner or occupant of abutting lands shall fail to keep sidewalks, curbs or gutters in repair and free from snow, ice or any nuisance." (ORC 723.011) Please report all code violations to the City's Code Enforcement Officer at 614-342-4028.

8. Who maintains street trees?

Per Gahanna's Codified Ordinance 913, it is the property owner's responsibility to maintain and prune street trees. For concerns regarding the health of a street tree or to request removal of a street tree, contact the Department of Parks and Recreation at 614-342-4250.