Since 2015, Cynthia Fletes Flores and her husband Guadalupe Virgen have owned and operated Casa Hacienda Grill (1356 N. Hamilton Road). The restaurant’s glowing interior is the picture-perfect setting to savor a variety of Latin American dishes, including the ever-popular carne asada burrito and burrito telcome.
“The pandemic really challenged my team like never before. Yet, my employees stepped up to help one another, sometimes without even being asked. They just know how to look out for one another,” shared Fletes Flores.
The restaurant is operated by a 15-member crew. Handmade dishes prepared here include street tacos, seafood molcajete, and the name-brand carnitas Casa Hacienda, a combination of zucchini, bell peppers, mushrooms, and other fresh ingredients.
“I am so happy with my employees. I train every employee to understand how to perform all duties, not just their main function. This really builds morale and cohesiveness among my crew,” said Fletes Flores.
Server Ethan has relished working with this family at Casa Hacienda Grill.
“For me, you can gain experience here that’s not widely available for a lot of young people, especially when it comes to performing all the roles required in a restaurant – from customer service to cooking and cleaning. Serving others only helps to improve yourself,” he said.
This year, the Ohio Department of Development launched several business support initiatives, including the Food and Beverage Establishment Grant and the Ohio Micro-Enterprise Loan Program, both of which sparked Fletes Flores’ attention.
“It’s really important to take advantage of all the programs available to help businesses. Last year I was granted Paycheck Protection Program funds, and this year I am grateful to learn about state-level support programs through the City of Gahanna,” exclaimed Fletes Flores.
To learn more about Casa Hacienda, visit https://www.casahaciendaohio.com/ .