Answer: Use the following techniques to identify a gas leak:
Look: for dirt being blown or thrown in the air, water bubbling, fire coming from the ground or appearing to burn above the ground, dead/dying vegetation near the pipeline right-of-way or a dry or frozen spot near a pipeline
Listen: for hissing, blowing or a roaring sound
Smell: for rotten eggs or a petroleum odor
If you suspect a gas leak inside a building, get outside immediately and move a safe distance away (do not remain inside and attempt to ventilate the building by opening the windows or doors). If you suspect a gas leak outside, turn off and abandon any motorized equipment and move a safe distance away immediately. Call 9-1-1 immediately once you have reached a safe distance. Remain at a safe distance and warn others to stay away from the building or area until emergency responders and/or Columbia Gas of Ohio service crews arrive. Do not use an open flame or anything that could spark ignition (ie: cell phones, flashlights, garage doors, motor vehicles, power tools, electrical equipment, etc). Do not attempt to operate any pipeline valves.
In an event of a pipeline emergency, emergency responders and Columbia Gas of Ohio service crews will evacuate and isolate the area, notify appropriate public safety officials, locate the site of the emergency, stop or reduce gas flow to the affected area, repair the equipment, restore service to customers and investigate the cause of the incident. Emergency responders and/or Columbia Gas of Ohio service crews will notify you when it’s safe to return.
For more information on natural gas pipeline safety, visit the Columbia Gas of Ohio website at www.columbiagasohio.com/stay-safe/pipeline-safety or call their customer service at 1-800-344-4077.