Think about the modern automobile assembly line. Every movement of materials, manpower and technology is tightly engineered, well thought out, and efficient. Everyone knows how their job relates to a quality product. There are quality control measures in place and the process generates very little waste.
Now take a minute and think about your last interaction with a government agency. Whether you were renewing your driver’s license, applying for a building permit or paying your taxes. Was the experience similar? Tightly engineered, well thought out, efficient?
Sadly, this isn’t always the case. But why shouldn’t it be? That’s where Lean Gahanna comes in.
In the Lean Gahanna program, we use easy-to-learn private sector tools to visualize processes, identify waste and inefficiency, improve our operations and provide a better value to our customers.
Our success with the Lean Gahanna program is built on three pillars:
Currently more than 20% of the City’s current full-time staff have completed at least a week of training program in Lean and Six Sigma tools. This training provides staff with the hands-on experience needed to be able to apply these principles on the job. Gahanna is committed to growing this number, and doing so in a cost effective manner. In 2015 & 2016, most training took place using scholarships provided by the State of Ohio’s Local Government Efficiency Program. In 2017, we’ve begun providing the training in-house, at no cost to the City. Moving forward, we will be able to offer this training to our colleagues in neighboring governments and public organizations, like the townships and schools, as well.