The City of Gahanna is switching from quarterly billing for water, sewer and refuse services, to monthly billing in the spring of 2021. This change in our billing cycle will not affect services we offer our residents to manage their account, including payment services. Online payments, automatic deductions, in-person drop off and after-hours drop box options will continue to be available.
By June, all City of Gahanna residents will be on the monthly billing schedule. The transition to monthly billing will happen over a three month period, beginning in April.
When will you receive your first monthly bill? Check your bill for this message: THIS IS YOUR MONTHLY BILL. You will receive your bill early in the month, and it will be due on the last business day of the same month. Your bills will cover a 1-month billing period. Because this is a large change in process, the City will be automatically waiving late fees for unpaid balances on this current bill.
By June, all City of Gahanna Utility Customers will receive their water bill monthly. All subsequent bills will be mailed at the beginning of each month and will be due on the last business day of that same month.
There are real advantages to monthly billing versus quarterly billing, according to Grant Crawford, Director of Public Service and Engineering. “For many residents, budgeting smaller monthly payments is easier than larger amounts four times a year. With monthly billing, bills will be received around the same time each month, and the due date will always be the last business day of the month.
Another benefit to receiving a bill every month is the ability to review your usage on a consistent basis, which is helpful in detecting a leak when unusual usage occurs.” This change will not affect the payment services currently offered to manage your account.
For more information, please contact the Utility Billing Division at 614/342-4440