We will be moving away from quarterly billing for water, sewer and refuse services, and begin monthly billing in the spring of 2021. This change in our billing cycle will not affect services we offer our residents to manage their account, including payment services. Online payments, automatic deductions, in-person drop off and after-hours drop box options will continue to be available. Click here for more information about the transition to monthly billing.
Automatic Withdrawal (Checking or Savings Account): The balance due can be withdrawn from a checking or savings account with no fee from the City. Complete the Automatic Payment Deduction for Utility Bills form to set up automatic payment from a checking or savings account. When paying your utility bill through your bank’s online bill pay service, please be sure to include all digits of your account number. Errors will cause a delay in payment processing.
Online (Checking or Savings Account): Make a one-time payment with a checking or savings account by logging in to the customer portal at https://gahanna.authoritypay.com. There is no fee from the City for this payment method.
Online (Credit or Debit Card): Make a one-time payment with a credit card or debit card by logging in to the customer portal at https://gahanna.authoritypay.com. The payment processor will charge additional fees for this payment method.
By Phone (Credit or Debit Card): Make a one-time payment using a credit card or debit card by calling 1-888-272-9829. Select option 3 and enter 8459 for jurisdiction code. The payment processor will charge additional fees for this payment method. If you need assistance with phone payments, call the payment processor’s customer service at 1-800-487-4567.
By Mail: Mail a check or money order, along with the payment stub, to P.O. Box 183202, Columbus, OH 43218-3202.
In Person: Pay your bill with cash, check, money order, or credit or debit card at the Utility Billing office in Gahanna City Hall at 200 South Hamilton Road, Gahanna, Ohio 43230, 8:00 AM to 5:00 PM, Monday through Friday. There is no fee from the City to pay in person, regardless of the payment method. The maximum debit or credit card payment in person is $500.