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City-Wide

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1. When is Trick-or-Treat/Beggar's Night in Gahanna?

Trick-or-Treat/Beggar's Night in central Ohio is determined by the Mid-Ohio Regional Planning Commission (MORPC). In 2009, MORPC passed Resolution 11-09 which recommends that when October 31 falls on the weekend nights of Friday, Saturday or Sunday, Trick-or-Treat will be held on the Thursday prior to October 31. If October 31 falls on a Monday, Tuesday, Wednesday or Thursday, it will be held on October 31. The time for the event is 6 to 8 pm.

2. How do I apply for unemployment?

Contact the Ohio Department of Jobs & Family Services for benefits information and filing applications at 1-877-644-6562 or apply online.

3. Where is the Social Security office located?

The closest Social Security office is located at 220 S Hamilton Road in Whitehall (not Gahanna). The building is just south of Broad Street on the east side of the street.

4. What should I do if I smell a gas odor and how do I report it?

• Answer: Use the following techniques to identify a gas leak:
• Look: For dirt being blown or thrown in the air, water bubbling, fire coming from the ground or appearing to burn above the ground, dead/dying vegetation near the pipeline right-of-way or a dry or frozen spot near a pipeline
• Listen: For hissing, blowing or a roaring sound
• Smell: For rotten eggs or a petroleum odor

If you suspect a gas leak inside a building, get outside immediately and move a safe distance away (do not remain inside and attempt to ventilate the building by opening the windows or doors). If you suspect a gas leak outside, turn off and abandon any motorized equipment and move a safe distance away immediately. Call 911 immediately once you have reached a safe distance. Remain at a safe distance and warn others to stay away from the building or area until emergency responders and/or Columbia Gas of Ohio service crews arrive. Do not use an open flame or anything that could spark ignition (ie: cell phones, flashlights, garage doors, motor vehicles, power tools, electrical equipment, etc). Do not attempt to operate any pipeline valves.

In an event of a pipeline emergency, emergency responders and Columbia Gas of Ohio service crews will evacuate and isolate the area, notify appropriate public safety officials, locate the site of the emergency, stop or reduce gas flow to the affected area, repair the equipment, restore service to customers and investigate the cause of the incident. Emergency responders and/or Columbia Gas of Ohio service crews will notify you when it's safe to return.

For more information on natural gas pipeline safety, visit the Columbia Gas of Ohio website or call their customer service at 800-344-4077.

5. How do I report that my power is out? How can I find out when it will come back on?

All power outages should be reported directly to AEP at 800-277-2177. The AEP operator should be able to tell you when to expect power restoration. You may also report outages on the AEP Ohio website as well as check on the status of an outage or check the outage map to view the numbers and locations of any power outages in central Ohio.

6. When is the 4th of July Parade and how can I participate?

For information about the annual Gahanna Lions Club Fourth of July Parade, Contact Chuck Rees at 614-415-5557.

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Council Office: City Council

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1. What is the Council's role in City government?

The City of Gahanna operates under a mayor-council (strong mayor) form of government. The mayor-council form of government separates executive and legislative branches of government.

Council Members exercise their legislative powers when acting as a member of the City Council in Council meetings. The executive (or administrative) branch is comprised of the Mayor and the following departments: 

• Communications and Marketing
• Development
• Emergency Management
• Finance
• Human Resources
• Information Technology
• Parks and Recreation
• Police
• Public Service

2. Who is elected in Gahanna's government?

The Mayor, seven Council Members, and the City Attorney are elected. The Mayor is a full-time position, the City Attorney and Council Members are part-time elected officials. All elected officials in Gahanna serve nonpartisan posts.

3. How long is the term of office for elected officials?

The four Ward Council members are elected to two-year terms from individual geographic districts. These districts are reviewed approximately every 10 years and changes are made so that each district has approximately the same number of residents. The three At-Large Council members are elected to four-year terms from the entire City.

The Mayor and City Attorney also serve four year terms, and that election also runs citywide. All municipal elections in Ohio are held during odd-numbered years. In 2009, the four ward Council seats were up for election. In 2011 all elected positions in the City are up.

4. How can I get a message to my Council Member?

You can send an email message to the Council, or write your Council members at Council Office, 200 S Hamilton Road, Gahanna, OH 43230. You may call the Council Office at 614-342-4090, or fax comments to 614-342-4190.

5. When does the Council meet?

The Council meets on the 1st and 3rd Mondays of each month in a regular meeting. If a Monday is an observed holiday for the City, Council meetings are then held on Tuesday. The regular meeting starts at 7 pm Council meetings are conducted by the President.

The Council meets in informal Committee meetings at 7 pm on the 2nd and 4th Mondays of each month (Tuesday if there is a holiday). These meetings allow Council Members to receive information and discuss pending issues. No formal action can be taken at a committee meeting.

6. What is the difference between a Council meeting and a Committee meeting?

Council Members exercise their legislative powers in Council meetings by voting on ordinances, resolutions or motions and conducting public hearings. Committee meetings are designed to provide information to the Council Members on issues that may be presented at a future Council meeting; these meetings can be considered as "briefing" sessions. Council members may not enact legislation during Committee meetings.

7. How can I find out what items are on the Council agenda?

In accordance with Ohio's Open Meetings Law, all Regular Council and Committee Meetings are posted in advance of the meeting. Agendas are usually posted to the website on the Friday prior to a Monday or Tuesday meeting. Agendas are also posted on the City of Gahanna, Ohio - Government Facebook page in the days prior to the meeting. Agendas are also available in the Council Office on the Friday afternoon prior to a meeting. View Council agendas or call the Council office at 342-4090 for more information.

8. How can I review minutes from Council and Committee meetings?

All Regular Council and Committee meeting minutes are posted on the website. The minutes of a regular meeting are completed and posted within a week or so of the Council meeting. Committee meeting minutes usually are posted the Friday following the meeting. Please use the Legislative Calendar to view Council minutes or call the Council office at 614-342-4090 for more information.

9. What is my Council district?

Your Council district is determined by where you reside in Gahanna. General neighborhood boundaries are outlined on the Ward Map or more details can be obtained by calling the Council Office at 614-342-4090. You may also obtain information as to your ward district through the Franklin County Board of Elections.

10. Can I address the Council members during a Council meeting?

Yes. Audience members may make comments to the Council and Mayor during the "Hearing of Visitors" portion of the agenda or during Public Hearings by filling out a speaker slip provided by Council staff at the Council meetings. Audience members will be called by name to the lectern when it is their turn to speak. Comments are limited to three minutes. There is no comment period at Committee meetings, although the public is welcome to attend.

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Council Office: Public Records

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1. How do I know who has the records I need? Who do I ask?

Call the City Council Office at 614-342-4090. The Records Coordinator will take your request and facilitate preparing the records with the custodial office.

2. Do I have to give you my name, address, or phone number?

No. However, you can choose to give us that information if you want us to call and let you know the records are ready, or want them delivered to you.

3. Do I have to fill out a form?

No. To be sure we understand your request, we might ask questions and make notes, or you can choose to put your request in writing through the City's Public Records Request Portal.

4. Am I allowed to have everything in your files?

No. The law exempts some information. If we can't give you something, we will tell you the part of the law that exempts it.

5. How far back can I see records?

We have retention periods for records based on their content. We can tell you how far back we have the records you want, and you can see our approved retention schedules.

6. How soon will the records be ready for me to look at or have copies of?

Our goal is to provide good customer service and we comply with the law that requires us to prepare records promptly. The time you wait will depend on how many records you want and where they are stored.

7. Is there a limit to how often I can request records?

No.

8. Is there a limit to how many records I can ask for?

No. However, if you need a large number of records we will ask you some detailed questions to help identify your specific request. We will also estimate or calculate the cost and let you know in advance in case you want to ask for fewer records. If the cost is expected to be more than $25, we may request a $10 deposit in advance to help cover the cost of copying.

9. How much do record copies cost?

Letter-sized, black and white photocopies are $0.05 a page. Color copies, larger copies, and non-paper copies have different costs. We have an approved fee schedule based on what it actually costs in materials to make a copy and can provide you with that information.

10. What kinds of non-paper copies can I ask for?

You can have the copies in any format we store them in and can copy them in based on our normal business procedures.

11. Can I take records to a commercial copying store or my home computer to make my own copies?

No. Original records stay in the public office to be available to all citizens and the public employees. You may bring a camera to photograph paper documents in our office. Otherwise, we need to make the copies for you.

12. What if I only need some of the information in a document or file?

The City of Gahanna strives to assist citizens in every possible way. However, requests for information are not considered "public records requests" so we are not under the same legal obligations as we are for preparing records for you to look at or get copies of. We are not required to create customized records, tailored to your request. It is the requestor's responsibility to do their own research or summarizing.

13. Are emails public records?

Email messages are judged by the same criteria as records on paper or in any other format. If the content meets the law's definition of a public record, meaning that it documents the business activity of a public office, the message is a public record. Because an email inbox is not a storage system, public record messages are printed and filed with paper records of that subject.

14. Can I ask for a list of email messages you printed then deleted?

Our computer system does not generate such a list and we don't create one manually.

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Engineering

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1. Why are there paint marking and/or colored flags in my yard?

OUPS (Ohio Utilities Protection Service) markings are placed by various underground utilities to mark their lines when a request to dig or build is submitted. If you need to have your lines marked before digging in your yard, call 811 or 800-362-2764.

2. Where is the easement in my yard?

Easements are for streets and utilities that provide benefit to the property. Easements should be noted on the property owner's deed. If assistance is needed, contact the Department of Public Service and Engineering, Engineering Division at 614-342-4050.

3. How do I obtain or change an address?

The City Engineer assigns and certifies all addresses within city limits. All requests should be submitted in writing to the City Engineer.

4. Where do I report a streetlight problem?

Malfunctioning streetlights may be reported to the Department of Public Service and Engineering at 614-342-4005. The City's contracted electrician typically works on Thursdays. Streetlights requiring routine maintenance (outages, cycling, etc.) that are reported prior to Thursday will be put on the current week's work log. If a series of lights are out and the electrician determines it is due to an underground issue, it may take up to several weeks to restore.

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Engineering: Sidewalks

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1. How is the program area determined?

The program areas will follow the Gahanna Street Programs, which update curb ramps and crosswalks to be ADA compliant. This approach will allow the City to create a continuous ADA compliant pedestrian route within the program area.

2. Why do property owners have to pay for the repairs to the sidewalk?

Section 729.01 of the Ohio Revised Code provides for municipalities to require property owners to maintain the sidewalk that abuts their property. It is also a requirement set forth in City of Gahanna Ordinance 521.06. The City offers a 50% cost share program for property owners who have the work completed by the City and their contractor. Property owners who opt-out are not eligible for the 50% cost share.

3. Do property owners who opt-out of the program have to use a specific contractor?

No. Property owners may hire a private company or complete the repairs themselves. A right-of-way permit will be required prior to beginning any work, which details the specifications for sidewalk repairs.

4. Will the City remove trees or prune trees and shrubs?

Street trees that are on the prohibited tree list within the City’s Comprehensive Landscape Plan will be removed. This will include stump grinding and root bulb removal. Non-prohibited street trees identified as the cause of needed maintenance will be evaluated by the City Arborist to determine if tree removal or root pruning is necessary. Trees on private property that are the cause of needed maintenance will be root pruned by the City. No trees on private property will be removed by the City.

5. Will the City pay for tree removal or pruning?

When the property owner participates in the program, the City will pay for the removal of identified street trees at no cost to the owner. Property owners who opt-out of the program will be responsible for the cost of tree removal and pruning.

6. Will property owners be required to remove street trees?

Property owners who opt-out of the program will not be required to remove street trees. The City will not remove street trees for property owners who opt-out of the program.

7. Will the City replace street trees?

The City will not replace street trees. However, a property owner may replace the tree on their own and at their own expense. All new or replacement trees within the right-of-way shall be approved by the City Arborist. A right-of-way permit will also be required prior to beginning any work.

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Engineering: Street Program

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1. When will my street be paved?

The annual street maintenance program is determined by the City Engineer based on the street ratings and the annual allocated budget. Rating the condition of all City-maintained streets is completed bi-annually. The following criteria determine a street's rating: extent of cracking, concrete condition, crack seal condition and pavement defects.

2. What work will be completed on my street?

The major work items planned for your street are as follows: 

Asphalt Overlay:

• Approximately 3" of deteriorated asphalt will be milled and a new course of asphalt laid in its place.
• Spot curb and gutter repair will be completed.
• ADA curb ramps will be replaced when needed.
• Sidewalk maintenance will be preformed on these overlay streets (50% cost share applied). 

Rebuild:

• Complete removal and replacement of the roadway and curb.
• Removal and replacement of your driveway approach.
• Sidewalks, ADA curb ramps and driveway approaches will be completely rebuilt. 

3. How long will my road be closed for the street rebuilds?

The contract allows for a complete roadway closure of 16 days. There will be additional intermittent interruptions to traffic for the work, but full closures should be limited to approximately 16 days (weather dependent). 

4. How will my trash service be handled?

The City will provide dumpsters at designated locations for each street rebuild project. Golf carts will be provided by the contractor to help residents transport trash from their homes to the provided dumpsters.

5. Where will I be able to park my vehicle?

During the street rebuild roadway closure, parking will be available on adjacent roadways in the area. We understand the inconvenience of hauling groceries, etc. long distances to your home. The contractor will provide wagons or golf carts to help transport heavy loads from your home to your vehicle and vice versa.

6. How will I be notified of project updates during construction?

Door hangers will be provided throughout construction to provide residents with any pertinent notifications or updates regarding the roadway construction.  The contractor will also place no parking signs detailing the needs for off street parking restrictions.  You can also signup for electronic notifications through the City website.

7. What are the typical working hours?

General construction hours shall be ½ hour before sunrise to ½ hour after sunset Monday through Saturday. The contractor will not be allowed to perform work on City observed holidays.

8. When is the construction expected to begin?

The contractor is not permitted to close any rebuild streets before the second week of May  and they must be completed by mid-August, weather permitting.  

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Mayor's Courts

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1. Does the Mayor preside over my case?

• No, the Court is presided over by a Magistrate who hears all cases.

2. How can I contest a ticket?

• You can contest a ticket by appearing at the Clerk of Courts Office on the hearing date notated on the ticket.

3. How can I find out when my court date is?

• The court date is noted on the bottom right-hand corner of the citation. 
• For any other questions regarding a court date please contact the Clerk of Courts Office, 614-342-4080.

4. How do I enter my plea?

• Pleas must be submitted to the Court in person at the time of the defendant's appearance before the Court.

5. How much is my fine?

• A schedule of fines can be found here.

6. How can I receive a continuance for my case?

• You must appear in person at the Clerk of Courts Office at Gahanna City Hall, 200 S Hamilton Road and sign a form requesting a continuance.

7. Is my attorney required to file all forms in person?

• No. Attorneys may fax motions and pleas to be filed and requests for discovery.

8. Can I change the jurisdiction for my case to the Franklin County Municipal Court?

• If it is an offense other than a minor misdemeanor, a written jury demand must be filed with the Clerk of Court.

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Parks & Recreation

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1. Where can I find information about local recreation youth leagues?

Please visit the Community Links page. This will relocate you to a page with local youth sports leagues. Please call 614-342-4250 or email us if you need additional information.

2. How do I register for a Parks and Recreation program?

There are several ways to register for a Parks and Recreation program.

1. Register online through Webtrac.
2. Register in person at the Parks and Recreation office at Gahanna City Hall, 200 S Hamilton Road.
3. Register via phone by calling 614-342-4250 and speaking to a front desk staff member.

Register for Active Senior programming in person at the Gahanna Senior Center.

3. Who do I contact if a park trail needs maintenance?

Please contact the Department of Parks and Recreation 614-342-4250.

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Permits: Building Permits

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1. Does Gahanna have standard construction drawings?

Gahanna uses the following construction drawings: Ten-State for sanitary and water standards, Mid-Ohio Regional Planning Commission (MORPC) for stormwater standards, its own for street lighting standards and the City of Columbus for everything else.

2. Does the City provide a list of concrete contractors?

Concrete Contractors now register as General Contractors. For a list of currently registered General Contractors, please contact the Department of Planning, Building Division at 614-342-4010.

3. Do I need a permit to replace my driveway, driveway approach, sidewalk, or curb?

A permit is not required for the replacement of the driveway itself, however, two permits are required for the replacement of the driveway approach. The first is a driveway approach permit (fee charged). The second is a right-of-way permit (no cost). Only a right-of-way permit (no cost) is required for the replacement of the sidewalk or curb. These permits can be obtained from the Department of Engineering.

4. How do I obtain a permit?

Permit applications forms can be obtained from our offices at City Hall, 200 S Hamilton Road or completed and paid for online.

If construction plans are required with the permit application, paper copies must be submitted after applying for the permit online (5 sets are required for commercial and 4 sets are required for residential). Please refer to the appropriate section of the City Code when completing an application. Application fees may be paid by cash in-person and check or credit card in-person and online.

5. How do I request an inspection?

Applicants can create an account and request inspections online or by contacting Gahanna's Building Division at 614-342-4010.

6. How do I purchase additional inspections?

Additional inspections can be purchased online or by contacting Gahanna’s Building Division at 614-342-4010.

7. How do I track my permit?

Applicants can track their permits online once they’ve created an account.

8. How do I obtain a contractor's registration?

Contractors can apply for contractor’s registration online.

9. How do I find the fees for permits and inspections?

View the Master Fee Schedule (PDF).

10. How do I get contact information for the Building Division?

Gahanna Building Division

200 S Hamilton Road
Gahanna, OH 43230

Phone: 614-342-4010

Fax: 614-342-4117

11. How do I find the Gahanna City Code?

Gahanna City Code can be found online.

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Public Health

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1. I found a dead bird. Where do I report this?

Please report dead birds to the Franklin County Board of Health at 614-462-3160.

2. How do I report mosquito problems or find out about mosquito spraying in my neighborhood?

The City of Gahanna has contracted with the Franklin County Public Health (FCPH) for mosquito control. FCPH uses an Integrated Pest Management approach with a public health focus to reduce and control disease carrying mosquitoes. Various tools and techniques are utilized throughout the mosquito season to help control the population. These include: larviciding areas of stagnant water to prevent mosquitoes from hatching, surveillance of adult populations by the use of traps, testing of mosquitoes for the presence of disease, adulticiding (spraying) to reduce adult populations and implementing a variety of educational materials and awareness approaches.

Reporting

Call the FCPH Mosquito Bite Line at614-525-BITE (2483) to submit a request for service or to report mosquito problems or concerns. The Bite Line is a voicemail system so please leave a detailed message. All submissions will be processed in the order received. FCPH will make an attempt to respond to reported mosquito problems or concerns within one business day. This may include a site visit to the location reported and/or telephone call to try and obtain further information.

Testing & Spraying

During mosquito season, FCPH will set traps out every Monday night throughout central Ohio and test the mosquitoes on Tuesday for mosquito-borne diseases, such as the West Nile Virus. The criteria for spaying is based on an increase of mosquitoes trapped and/or if mosquitoes test positive for West Nile Virus. Click here to view the weekly trap data. If there is a need to treat a specific area in Gahanna, pre-spray maps will be featured on the City of Gahanna's website prior to treatment. Click here to view local spray maps.

Additional Information

Visit Franklin County Public Health's Mosquito Management Program homepage at www.myfcph.org for more detailed information regarding the general biology of mosquitoes, eliminating mosquitoes from your home, repellent information, management plan, spraying details and more. Forms are also available online to report problems or concerns (request for service) and do not spray requests.

3. Does the City of Gahanna have a health department?

The City of Gahanna contracts all health-related services through the Franklin County Board of Health. Please call 614-462-3160 for more information.

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Rental Registration

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1. What is the purpose of the Rental Registration requirement?

Rental property registration allows for enhanced communication between the City and rental property owners. It requires a designated local person to be responsible for activities which occur on the premises. Having a designated local person available will facilitate communication between city staff and owners or their responsible agents. The City’s goal is to be able to contact a property owner or responsible party as soon as we become aware of an issue so it can be addressed quickly, which in turn helps protect the health, safety and welfare of the community and helps preserve an attractive and desirable community.

2. How often must the property be registered?

Applications are to be completed and submitted biennially. In addition, if the rental contact information changes, the contact information shall be registered with the City of Gahanna within 30 days of the change. 

3. When must the information be filed?

An owner or representative of a residential rental property must file the required information with the City of Gahanna by March 15th on a biennial basis of the calendar year in which they first registered and/or within 30 days of any changes in owner/rental contact information or transfer of ownership. 

4. What is the registration process?

The registration application and permit fees include the rental contact registration, application processing, property inspection and issuance of a rental permit if the property is in compliance with City Code. Any and all violations from the inspection must be rectified and brought into compliance. Once the property is confirmed to be in compliance with city maintenance code, a Rental Permit will be issued.

5. Where will the required information be maintained?

The City of Gahanna will record the required information in the Planning Department located at 200 S. Hamilton Rd., Gahanna, Ohio 43230.

6. What constitutes a residential rental property?

Code section 780.02(m) defines a Rental Dwelling Unit as any structure or part thereof rented or leased by a person or persons other than the owner for residential purposes. Rental dwelling units may also be known as a rental dwelling, rental unit, dwelling unit, or housekeeping unit and may be a mobile home, manufactured home, or industrialized unit.

7. Do I have to register a property if it is a single-family dwelling and I (the owner) live at the property?

Single-family dwellings that are occupied by the owner for more than 50 percent of the year are exempt from the registration requirement, even if a renter or lessee also occupies the property. Exemptions must be requested on a case-by-case basis and are not guaranteed to be approved. Please contact Code Enforcement for further information. If the single-family dwelling is occupied by a renter or lessee and is occupied by the owner for 50 percent or less of the year, the property must be registered.

8. Do I have to register a property if it is a duplex or multi-unit and I (the owner) occupy one of the units?

Yes, any and all Rental Dwelling Units at the property must be registered even if the owner also occupies one unit on the property. The exemption for owner-occupied single-family dwellings (detailed above) does not apply to duplexes or multi-unit complexes

9. Do I have to register a property I own that I rent to my family or friends?

Yes, a Rental Dwelling Unit is any structure or part thereof rented or leased by a person or persons other than the owner for residential purposes. This includes friends and family. However, an exemption from the registration requirement may be requested if the property is occupied by a family member of the owner AND that person is occupying the property rent-free. Exemptions must be requested on a case-by-case basis and are not guaranteed to be approved. Please contact Code Enforcement for further informati

10. Do I have to register my property if a resident is living in the home rent-free and making repairs or updates to the property?

Yes, rent means the offering, holding out or actual leasing of rental property to an occupant other than the owner and generally involves the payment of money or other consideration. Making repairs or updates to the property in lieu of rent payment constitutes an “other consideration,” so the property would need to be registered.

11. Do I have to register my Airbnb?

Yes, a property used for Airbnb or similar hosting services is considered a Short-Term Rental, whether that is a wholehome rental or a room rental. Short-Term Rental means any dwelling that is rented wholly or partly for a fee for less than thirty (30) consecutive days by persons other than the permanent occupant or owner from which the permanent occupant or owner receive monetary compensation. However, an exemption from the registration requirement may be requested if the short-term rental property is a single-family dwelling AND is occupied by the owner for more than 50 percent of the year. Exemptions must be requested on a case-by-case basis and are not guaranteed to be approved. Please contact Code Enforcement for further information.

12. Can I use a P.O. Box as an address?

No, you must provide an actual personal or business physical address. You may provide the P.O. Box as additional/supplemental information.

13. Who must file?

If a property has multiple individual owners (John, Jane, and Joe Doe), only one individual is required to file as the contact agent. If a property has only one owner but is used as a rental property, the owner must register as the rental contact liaison for the property. If the property is owned by a trust, business trust, estate, partnership, limited partnership, limited liability company (LLC), association, corporation, or any other business entity, then one of the following persons, as indicated below, must file as the contact agent. If the property is owned by: 

• a trust - a trustee must file 
• an estate - the executor or administrator must file 
• a partnership or a limited partnership - a general partner must file 
• a limited liability company - a member, manager, or officer of the company must file 
• an association - an associate representative must file 
• a corporation – a member, manager or officer must file 
• any other business entity - a member, manager, or office.

14. ?What if I sell the property?

The new owner/landlord must register the property within 30 days of the transfer of ownership if the property will be used as a rental investment

15. What will the inspector be looking for?

The inspector will be performing an EXTERIOR inspection only. For your convenience, you can find a sample inspection sheet to use as a guideline on the Rental Registration website. The inspector will be using this same checklist for the inspection. Please note that this checklist is not an all-inclusive list and that other violations may be found that are not on the list.

16. Do I have to be present at the time of the inspection?

No, a representative is not required to be present during the inspection but may do so if desired. The property owner must contact Code Enforcement prior to the inspection to schedule if they wish to be present. The inspector will perform an exterior inspection and send the results to the address listed on the rental application along with instructions for a follow-up inspection if another inspection is required.

17. What happens if violations are found during the inspection?

You will receive an inspection results report showing any violations found. The property representative will be given ample time to correct the violations and a follow-up inspection will be scheduled to verify the violation(s) are resolved.

18. What happens if I don’t respond to the Registration Requirement Notices I received?

Failure to respond to the Rental Registration Requirement Notices may result in the Owner, Agent, or Business receiving citation(s) and Court Summons with a mandatory court hearing for Failure to Register a Residential Rental Property within the City of Gahanna. 

19. Can I appeal the rental registration requirement?

Yes, The Property Appeals Board (the Board) shall have jurisdiction to hear and decide appeals when it is alleged that there is an error in any requirement, decision, or determination made by the Designated City Official in the enforcement or administration of Chapter 780 - Rental Property Registration and Inspection.

20. How much is the registration and permit fee?

Please reference the table below. 

	Single Family\Duplex	Multifamily
Registration Fee	$50	$50
Permit Fee:  Based on # of units	$100	$200 less than 10 units  $400 10 - 59 units  $600 60 - 99 units  $800 100 or more

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Service: Refuse, Recycling & Yard Waste

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1. When is refuse, recycling, and yard waste picked up?

All Waste Collection is picked up on Monday or Tuesday depending on the zone you are in. Bulk items can also be placed for pickup on these same days.  The waste hauler may begin service as early as 7 am. Place all containers at the curb or designated location by 6 am the day of collection but no earlier than 5 pm the day before.

2. What are the collection guidelines for refuse, recycling, and yard waste?

Please follow the guidelines listed on the Refuse, Recycling, and Yard Waste webpage to ensure proper collection. If materials are not properly prepared, the waste hauler will leave a tag with an explanation. The first instance serves as a friendly reminder. The waste hauler may refuse collection upon subsequent instances.

3. If I have trash beyond what cart can hold, can I use other containers?

Yes, trash and yard waste remain unlimited but should be placed at the curb per the guidelines provided.

4. Do I have to separate my recycling?

No, Items to be recycled can be mixed together in the same recycle bin. Recyclables should NOT be placed in plastic bags.

5. Who do I call if my collection is missed?

If your collection is missed, report it to the Department of Public Service at 614-342-4440 by 5 pm the day following your scheduled pickup. Items reported after that time must be held until the following week.  You can also submit a request online through Gahanna Direct.

6. Where do I get new or replacement recycling bins?

New-Additional recycle containers can be requested from the Department of Public Service by calling 614-342-4440. Business hours are Monday through Friday from 8 am to 5 pm. Upon approval a new-additional recycling container will be dropped off at your curb.

7. Does the City still pick up leaves? If not, how can I dispose of them?

The City no longer offers curbside pick-up of leaves. However, the waste hauler will continue to pick up yard waste as scheduled, including leaves, as long as they are placed in the proper yard waste bags and set at the curb prior to 6 am on collection day.

8. How do I dispose of hazardous household waste (HHW)?

Hazardous, corrosive, toxic or ignitable wastes (including medical and hospital wastes, liquids, and sludge) cannot be accepted by landfills due to Federal and Environmental Protection Agency (EPA) regulations and are excluded from collection. Solid Waste Authority of Central Ohio (SWACO) provides free household hazardous waste (HHW) disposal services for Franklin County residents. The drop-off location is located at 645 East 8th Avenue, Columbus, OH 43201 (at the corner of East 8th Avenue and Essex Avenue just south of the fairgrounds). For a list of acceptable items, hours of operation and directions, visit the SWACO HHW website or call SWACO's HHW drop-off facility at 614-294-1300.

9. Where can I take my recycling if I live in an apartment?

To find the recycling drop location closest to you please visit the Solid Waste Authority of Central Ohio's website.

10. Can I set out bulk items?

Yes, Bull items can be set out on your regular waste collection day.  Guidelines for setting out these items must be followed. 

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Service: Residential Irrigation System

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1. What is backflow?

Water systems depend on water pressure to keep water flowing in the proper direction through the pipes. However, a sudden or unexpected change in water pressure can cause an undesirable reversal in the normal flow of water. This is called backflow.

2. What happens during a backflow event?

During a backflow event, potentially non-potable water flows backwards from the consumer's internal plumbing system and returns to the public water supply, creating a possible health risk. For example, soapy water or other cleaning compounds can backflow through a hose submerged in a laundry basin.

3. What is a cross connection?

Cross connections are locations within the consumer’s internal plumbing system where possible backflow can occur if a pressure differential exists. It is a point where non-potable water from the consumer’s internal plumbing system can potentially enter the public water supply.

4. What are common types of cross connections?

Common cross connections for residential properties include lawn irrigation systems, garden hose connections to chemical solution aspirators, hose bibs, swimming pools and private wells. Common cross connections for commercial properties include fire sprinklers, boilers, chillers, chemical mixing tanks, pressure pumps as well as lawn irrigation systems.

5. What is a backflow device?

A backflow device is a mechanical assembly installed in the water line to prevent backflow from occurring at cross connections. It ensures that a one-way system of flow is maintained and thus protects the public water supply. Backflow devices on residential properties are installed right after the water meter and before the first branch line in their private plumbing.

6. Is a backflow device required on all residential irrigation systems?

Yes. Per City Code, a backflow device must be installed on any cross connection which includes any residential irrigation system.

7. Why do backflow devices need to be tested?

Regular testing of a backflow device ensures that it is working properly. Ultimately it protects your internal plumbing system and the public water supply from potential health risks.

8. How often does a backflow device need to be tested?

Each backflow device must be tested once every 12 months after the previous test date. For example, if your device was tested in May, it must be tested by the last day of May the following year.

9. Can anyone test a backflow device?

No. A backflow device must be tested by an Ohio Department of Commerce certified backflow tester. If you need a list of certified testers, please contact the Department of Public Service and Engineering at 614-342-4005.

10. What happens after the backflow device has been tested?

The backflow tester should give you a copy of the test report. It is your responsibility to keep records of all tests and maintenance performed on your backflow device. The backflow testing company will also submit a copy of the test report to the City once the tester has returned to the office and logged the report.

11. What is the difference between a spring startup service and a backflow test?

A spring startup service is performed on the irrigation system as whole to check for leaks, clogs, etc. A backflow test is specifically performed on the device itself to ensure that is working properly.

12. What if my backflow device is due to be tested before I want to turn on my irrigation system for the season or have the spring startup service performed?

Each backflow device must be tested once every 12 months after the previous test date, regardless of when the irrigation system is planned to be turned on or the startup service will be performed. For example, if your device was tested in May, it must be tested by the last day of May the following year. It is your responsibility to coordinate the device test and spring startup service with your irrigation company to ensure Environmental Protection Agency (EPA) regulations and testing timelines are met each year. The date of the spring startup may vary from year to year due to the weather but unfortunately the backflow test cannot. Testing the device once every 12 months after the previous test date is a firm deadline.

If your irrigation company will be turning on the system earlier than normal, it is recommended that you coordinate with them to have the spring startup performed but delay the backflow test until the month it is actually due to be tested. That way you can ensure your testing month remains the same each year regardless of when your system is turned on. For example, if your device was tested in May the previous year, but your system is turned on in March; you will want to instruct your irrigation company to perform the spring startup in March and then come back in May to test the backflow.

13. Can I have my backflow device tested at the same time that the spring startup service is performed?

Yes, as long as the spring startup service falls within the testing timeline for the backflow device. Depending on the maintenance plan you have with your irrigation company, the backflow testing may or may not be included with the spring startup service. You will need to confirm this with your irrigation company. If the backflow test is not included in your maintenance plan, you will need to specifically state to your irrigation company that a backflow test needs to be done in addition to the spring startup service.

14. Why did two people come out to perform my spring startup service and backflow test?

Since the backflow device must be tested by a certified tester, the irrigation company may send two employees to perform maintenance on your irrigation system. One employee may not be a certified tester; therefore, he or she will only perform the spring startup service. The other employee that is a certified tester will test the backflow device. These services may occur on the same day or possibly on different days.

15. Am I still required to have the backflow device tested even if I do not use my irrigation system?

Yes. Since the irrigation system is still physically connected to the public water supply, there is a potential for backflow to occur. Due to this reason, the backflow device must be tested once every 12 months after the previous test date regardless if you use the irrigation system or not.

16. What are my options if I do not want to have my backflow device tested every year?

The only option to be exempt from backflow testing requirements is to hire a contractor to "cut and cap" the physical water line extending to the irrigation system. This process disconnects the irrigation system and creates a physical break in the water pipe. Since there is no potential for the water to flow backwards into the public water supply, you would not be required to have the backflow device tested. The City must inspect the cut and cap once it is complete to make sure everything was done properly. There is no charge for this inspection. Upon inspection approval, the irrigation system is marked as inactive in the backflow compliance system.

17. What are some considerations before having my irrigation system cut and capped?

Hiring a contractor to cut and cap the irrigation system may be initially more expensive than having the backflow device tested. However, if you plan to own the property for an extended period of time while never using the irrigation system, then this may be a good option for you. Keep in mind that a cut and cap is a more permanent solution. If you change your mind and want to use the system in the future, you would need to hire a contractor to come back out and reconnect the system. In addition, you must notify the City since the backflow device would require annual testing once the irrigation system is reconnected.

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Service: Snow Removal

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1. What order are streets plowed during snow events?

The City's snow removal policy places every street into one of four categories based on the street's usage, access and safety. The category determines the priority of when and how streets are treated and cleared. The four categories include: arterial (main streets), collector (streets that lead to arterials), residential (neighborhood streets) and courts. In a plowing event, arterial streets are plowed first. After all the arterial streets are cleared, plows will then work on the collector streets. Following collector streets are residential slopes and residential streets and then courts.

2. The snow plow damaged my mailbox. How do I get it repaired?

Please ensure that your mailbox follows the U.S. Postal Service (USPS) standards. The front mailbox and door should be 6 inches behind the back edge of the curb and 38 to 42 inches above the ground. If these guidelines are followed it will ensure that the City plows will not physically hit the mailbox. If your mailbox is damaged by a plow or by the force of snow coming off the plow, please contact the Department of Public Service and Engineering, Administrative Division at 614-342-4005.

3. Is street parking allowed during a snow event?

Vehicles parked on the street during snow and ice events make it difficult for the snow plows to properly clear the streets and present a legitimate hazard. If possible, refrain from parking on the street during snow and ice events. This will enable the snow removal process to be completed efficiently. It will also prevent vehicles from being 'plowed in'. If a vehicle is plowed in, it is the responsibility of the vehicle owner to dig it out.

4. Who do I call to remove snow from my driveway approach?

The City does not come back to open private driveway approaches after the snow plows have passed. This is the responsibility of the property owner. If you are unable to remove the snow yourself, you will need to call a private snow removal company. Many local landscape companies provide this service.

5. I can't shovel my driveway due to health concerns. How do I get help?

You will need to call a private snow removal company. Many local landscape companies provide this service.

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Service: Streets

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1. How do I report potholes?

Potholes may be reported to the Department of Public Service through our online Service Request Portal, Gahanna Direct. Click Here

You can also call 614-342-4005 to file a report.

2. How do I report a dead animal in the right-of-way?

Contact the Department of Public Service at 614-342-4005. They will dispatch a street crew to pick up the dead animal.

3. How do I request a regulatory street sign (i.e. "No Parking," etc.) be placed on my street?

All regulatory street signage (i.e.: "No Parking," etc.) is determined by the Chief of Police. Please contact the Police Department at 614-342-4240 with such a request.

4. Whose responsibility is it to maintain street trees?

Per Gahanna's Codified Ordinance 913, it is the homeowner's responsibility to maintain and prune street trees. For concerns regarding the health of a street tree or to request removal of a street tree, contact the Parks and Recreation Department at 614-342-4250. If a street tree is pushing up a section of sidewalk, contact the City's Forester to examine the tree prior to any concrete leveling or repair work to ensure that the street tree will withstand cutting of the roots.

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Service: Traffic

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1. Why do we have traffic cameras at intersections?

Video detection cameras are set up to relay information for the traffic lights to change and to monitor traffic. They are not used for ticketing or traffic enforcement.

2. Does Gahanna have red light cameras?

No.

3. How do you drive a roundabout?

Watch a YouTube video illustrating how to drive a roundabout, click here. Read and print the Franklin County Engineer's Roundabout User Guide (PDF).

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Service: Utility Billing

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1. What is included in my utility bills? How often am I billed?

Utility bills are mailed monthly. Each bill includes charges for water, sanitary, stormwater, refuse, recycling and yard waste collection.

2. Are the readings on my bill actual or estimated?

All readings are actual except for cases of water meter outages.

3. Are discounts available for seniors?

Residents age 60 and over who are the head of household may sign up to receive a discount on the trash portion of their bill. Sign up by bringing your driver's license or other official ID to the Department of Public Service and Engineering, Utility Billing Division office at City Hall. For details, please contact the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440.

4. Can payments be automatically deducted from my bank account?

The City offers automatic deduction from a bank account for payment of utility bills. If you are interested in signing up for automatic deduction, please contact the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440 for more information.

5. Does the City offer a discount for low-income households?

The City of Gahanna is mindful of the rising costs of public utilities including water and sewer. In an effort to aid those in need, Gahanna offers discounts to eligible residents on their water and sewer charges. Actual savings will be based on usage. Please contact the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440 for more information.

6. Whose responsibility is it to repair sidewalks, curbs, and gutters?

Per Ohio's Revised Code (ORC) 723.011 and Gahanna's Codified Ordinance 521.06 (a), sidewalks, curbs and gutters are the property owner's responsibility to maintain and repair. The only time the City repairs curbs or gutters is when an entire street is replaced or if damage has occurred in or around a storm drain.

7. My neighbors haven't shoveled their sidewalks, where should I report this?

Clearing sidewalks and driveway approaches are the responsibility of the property owner. City Code states "No owner or occupant of abutting lands shall fail to keep sidewalks, curbs or gutters in repair and free from snow, ice or any nuisance." (ORC 723.011) Please report all code violations to the City's Code Enforcement Officer at 614-342-4028.

8. Who maintains street trees?

Per Gahanna's Codified Ordinance 913, it is the property owner's responsibility to maintain and prune street trees. For concerns regarding the health of a street tree or to request removal of a street tree, contact the Department of Parks and Recreation at 614-342-4250.

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Utilities: Sanitary Sewer

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1. What do I do if I smell a sewer odor or suspect a sewer backup (i.e. have slow flushing toilets)?

The City is responsible for maintaining the sanitary mains. The property owner is responsible for maintaining the sanitary lateral, which runs from main to the building. If you smell a sewer odor or suspect a sewer backup, call the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440, Monday through Friday, 8 am to 5 pm. After 5 pm and on weekends and holidays, call 614-342-4240. The Utility Billing Division will dispatch a utility crew to investigate the situation and assess the issue. If the obstruction is located within the sanitary main, the utility crew will clear it. If the obstruction is located within the sanitary lateral, it is the property owner's responsibility to have their lateral line cleared.

2. What is a deduct meter/sewer adjusting meter (SAM)?

A deduct meter/sewer adjustment meter (SAM) is a water meter that is attached to the property owner's water line that registers outdoor water use (ie: irrigation system). After a SAM has been installed and inspected, there will be no sanitary charges for any water that passes through the meter since water for outdoor use does not enter the City's sanitary system. A SAM can be purchased through the Department of Public Service and Engineering, Utility Billing Division. The property owner has the meter installed by a vendor of their choice and then inspected by the City. During inspection, the City will install the AMI transmitter. If the water from a SAM is being applied to an irrigation system, a backflow prevention device must also be installed. This also requires a plumbing permit. Review Gahanna's SAM installation standards and a detailed guide on how to install a SAM (PDF). For more information call the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440, Monday through Friday, 8 am to 5 pm.

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Utilities: Stormwater

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1. Who is responsible for manhole lids?

The City is responsible for all manhole lids on stormwater, sanitary and water lines. If any lid is broken, dislodged or missing, please contact the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440, Monday through Friday, 8 am to 5 pm. After 5 pm and on weekends and holidays, call 614-342-4240. The Utility Billing Division will dispatch a utility crew to investigate the situation and assess the issue.

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Utilities: Water

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1. What should I do if I have low water pressure?

Low water pressure could be caused by a variety of reasons. It could be a water leak or a bad meter. Before calling a plumber, call the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440, Monday through Friday, 8 am to 5 pm. After 5 pm and on weekends and holidays, call 614-342-4240. The Utility Billing Division will dispatch a utility crew to investigate the situation and assess the issue.

2. Who is responsible for water leaks?

The City is responsible for maintaining the water line from the curb box (located in the front of the property, near the sidewalk) to the water main and the mains themselves. The property owner is responsible for maintaining the water lateral, which runs from the curb box to the building. If you suspect a water break, call the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440, Monday through Friday, 8 am to 5 pm. After 5 pm and on weekends and holidays, call 614-342-4240. The Utility Billing Division will dispatch a utility crew to investigate the situation and assess the issue. They will determine who is responsible for the repairs.

3. What do I do if the water is discolored or foul tasting?

If the water looks or smells bad, do not drink, cook, clean or bathe with it. Contact the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440, Monday through Friday, 8 am to 5 pm. After 5 pm and on weekends and holidays, call 614-342-4240. The Utility Billing Division will dispatch a utility crew to investigate the situation and assess the issue.

4. How do I prevent pipes in my home from freezing during the winter? If one happens to freeze, can I thaw it out?

Depending on the diameter of the pipe, it can take only a matter of hours to freeze during cold temperatures. Take the following precautions to protect your pipes: 

• Insulate water lines in unheated areas of your home (i.e.: garage, attic, basement, crawl space, etc.)
• Let the faucet drip to keep the water moving through vulnerable pipes (such as those located on an exterior wall)
• Keep cabinets or vanities open to expose pipes to warmer room temperatures and detach outdoor hoses from faucets allowing connecting pipes to drain

In addition, it is important to know where the master shutoff valve is located (typically where the water line comes into the home from the street) in case a leak occurs due to a freezing pipe.

During an extended and extreme cold period, pipes may freeze despite taking the precautions listed above. Using a low setting on a hairdryer is the safest way to thaw a frozen pipe. Wave the warm air back and forth along the pipe rather than concentrating on a single area. If a hairdryer is not available, wrapping the pipe with towels and pouring hot water over them is another option. Never use a torch with an open flame to thaw a frozen pipe. This could cause a fire or overheat a section of the pipe and cause it to leak or burst.

5. What do I do if I have a water leak in my house?

If you have an unknown water leak inside your house or your pipes burst due to freezing temperatures, follow the steps below:

1. Shut off the water line into your house at the master shutoff valve. This is typically located before your water meter (where the water line comes into the home from the street). This will stop the water from flowing out of the leak.
2. If the water is still flowing from the leak after turning the shutoff valve, call the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440. They will dispatch a utility crew to shut off your water from the curb box/street tap.
3. Call a plumber to inspect the leak and perform repairs. A list of plumbers can be found in your local phone book. The City's utility crew are not licensed plumbers and cannot perform private water line repairs.